Last Updated: December 1, 2023
This Privacy Policy explains how Xenostorm Valerix Hotel collects, uses, and protects your information.
Information We Collect
Personal Information
- • Name and contact details
- • Reservation and booking information
- • Payment and billing information
- • Identification documents
- • Communication preferences
Automatically Collected
- • Website usage data
- • IP address and browser information
- • Cookies and tracking technologies
- • Device and location information
- • Security camera footage (public areas)
How We Use Your Information
Service Delivery
Process reservations, provide hotel services, and enhance your stay experience.
Communication
Send booking confirmations, updates, and respond to your inquiries and requests.
Security & Safety
Ensure the safety and security of our guests, staff, and property.
Information Sharing
We May Share Information With:
- Service providers and business partners
- Payment processors for secure transactions
- Government authorities when legally required
- Emergency services when necessary
- Affiliated hotels and partners (with consent)
We Never:
- Sell your personal information
- Share data with unauthorized third parties
- Use information for purposes not disclosed
- Retain data longer than necessary
- Share without appropriate safeguards
Your Privacy Rights
Access & Portability
Request access to your personal information and receive a copy in a portable format.
Correction & Update
Request corrections to inaccurate or incomplete personal information.
Deletion
Request deletion of your personal information, subject to legal requirements.
Opt-Out
Unsubscribe from marketing communications at any time.
Data Security
Our Security Measures:
- SSL/TLS encryption for data transmission
- Secure servers and databases
- Regular security audits and updates
- Employee training on data protection
- Access controls and monitoring
- Incident response procedures
Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content.
Types of Cookies We Use:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to deliver relevant advertisements
- Preference Cookies: Remember your settings and preferences
You can manage cookie preferences through your browser settings or our cookie consent tool.
International Data Transfers
As an international hotel group, we may transfer your personal information to countries outside Canada. We ensure appropriate safeguards are in place:
Adequacy Decisions
Transfers to countries with adequate protection levels
Standard Contractual Clauses
Legal agreements ensuring data protection standards
Certification Programs
Partners certified under recognized privacy frameworks
Privacy Questions or Concerns?
If you have any questions about this Privacy Policy or how we handle your personal information, please contact our Data Protection Officer:
privacy@xenostormvalerix.info
Phone
(604) 555-0147
Address
1250 Burrard Street
Vancouver, BC V6Z 2K6
You also have the right to lodge a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated.